Privacy Policy – Coachoutlets

At coachoutlets.info (“we”, “us”, or “the Site”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website or make a purchase.

1. Information We Collect

When you interact with our Site, we collect certain types of information to help us improve our services, fulfill your orders, and provide customer support.

a) Device Information

Examples Collected: Browser type, IP address, time zone, cookie data, pages or products viewed, search terms, and how you interact with our website.
Purpose: To ensure the website displays correctly, and to analyze traffic and usage for performance improvement.
How Collected: Automatically through cookies, log files, web beacons, tags, or pixels.
Shared With: Third-party service providers and analytics partners for operational purposes.

b) Order Information

Examples Collected: Full name, billing and shipping addresses, payment details (e.g., credit card number), email, and contact number.
Purpose: To process and fulfill orders, arrange delivery, send invoices and confirmations, provide communication and marketing (as per user preferences), and prevent fraudulent transactions.
How Collected: Directly from you when placing an order.
Shared With: Payment processors, shipping carriers, and fulfillment providers.

c) Customer Support Information

Examples Collected: Name, address, payment details, contact information, and message history.
Purpose: To assist you with inquiries, resolve issues, and improve support services.
How Collected: When you reach out for help.
Shared With: Customer service platforms or tools we use to assist you.

2. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
If you are a parent or legal guardian and believe that a child under your care has submitted personal information to us, please contact us at the email below so we can delete the information.

3. Sharing of Personal Information

We only share your personal information with trusted service providers and business partners to help us:

Fulfill orders and provide requested services
Perform analytics and improve the user experience
Detect fraud and maintain security

Your data is never sold to third parties.

Use of Personal Information & Marketing

Behavioral Advertising

We may use your personal data to deliver personalized marketing and advertising messages that match your interests. For instance:

We utilize tools like Google Analytics to gain insight into how visitors interact with our website.
We may share information about your browsing activity, purchases, and interaction with our advertisements with third-party advertising partners.
This data sharing may occur directly or through cookies, pixels, and similar technologies, depending on your location and consent preferences.

These practices help us present relevant products, promotions, or content tailored to your behavior and preferences.

How We Use Your Personal Information

We use the data we collect to:

Provide, manage, and fulfill orders for our products or services
Process secure payments and coordinate shipping
Communicate with you regarding updates, offers, and new product releases
Improve and personalize your experience on our site

Legal Basis for Data Processing (For EEA Residents)

If you are located in the European Economic Area (EEA), we are required under the General Data Protection Regulation (GDPR) to inform you of the lawful basis on which we process your personal data. These bases include:

Your explicit consent
Contractual necessity (processing your order)
Legal compliance with obligations we’re subject to
Protection of vital interests (e.g., safety)
Public interest activities
Legitimate interests, provided these do not infringe on your fundamental rights and freedoms

Data Retention

We retain your personal data for as long as it is necessary to fulfill the purposes described in this policy unless you request that we erase it.

If you have placed an order, we may retain your information for legal, regulatory, tax, or fraud prevention purposes, unless deletion is specifically requested.

To request data deletion, please refer to the “Your Rights” section of this policy.

Automated Decision-Making

If you’re an EEA resident, you have the right to object to decisions made exclusively through automated processing, including profiling, where such decisions have legal or significant personal effects.

We do not engage in automated decision-making that has a legal or significant effect on your rights.

However, some of our service providers may use limited automated tools, such as fraud detection systems, to safeguard our services. These systems do not affect you in any legally significant way.

Fraud Prevention Measures

To ensure the safety of our transactions, we may implement temporary denylisting measures in response to suspicious activity:

IP Address Denylist: IPs linked to repeated failed transactions may be temporarily blocked for several hours.
Credit Card Denylist: Credit cards associated with flagged IPs may be temporarily restricted for a few days.

These measures are designed to protect both our business and our customers from fraudulent activity.

Selling Personal Information

In accordance with the California Consumer Privacy Act (CCPA), our Site may sell personal information as defined under the Act.

Your Privacy Rights

If You Are a Resident of the European Economic Area (EEA)

Under the General Data Protection Regulation (GDPR), you have the right to:

Access the personal information we hold about you
Request corrections or updates to your data
Request the deletion or restriction of your information
Request data portability to another service

Data Transfer:
Your information may be initially processed within the European Union and later transferred to countries such as Canada or the United States for secure storage and further processing.

If You Are a California Resident

Under the CCPA, you are entitled to:

Request access to your personal data (Right to Know)
Ask for updates, corrections, or deletions
Request your data be transferred to another provider

You may also appoint an authorized agent to act on your behalf in exercising these rights.

To initiate any of the above requests, please contact us using the contact information provided below.

Cookies & Tracking Technologies

Cookies are small data files placed on your device to enhance your browsing experience. We use various types of cookies, including:

Functional cookies – remember your preferences and settings
Performance cookies – measure how you interact with the site
Advertising cookies – help deliver relevant marketing content
Social media/content cookies – enable sharing and embedded content

Cookies help us:

Store your preferences across sessions
Understand how visitors use our site
Improve site performance and user experience

Do Not Track Signals

Currently, there is no standardized way for websites to respond to “Do Not Track” signals. Therefore, we do not modify our data collection or usage practices in response to such browser requests.

Policy Updates

We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. All updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint, please reach out:

Email: support@coachoutlets.info

Contact:1-800-307-0040

Address: 1101 Outlet Collection Way #1006, Auburn, WA 98001, USA

If you’re dissatisfied with our response to your privacy concern, you may file a complaint with your local data protection authority.